Question : mail bounce error message - The account or domain may not exist, they may be blacklisted, or missing the proper dns entries

Greetings,

I am trying to direct mail to an exchange server in our office.  I modified the dns zone and mx record and I believe it is correct.  Also tech support at my hosting company says it is correct.

I get this bounce message:

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

  [email protected]
    The mail server could not deliver mail to [email protected].  The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.


I have tried to look at each part of this message.  I checked the blacklist on the server firewall (whm/cpanel server where the dns zone for the domain resides).  I have looked at the dns zone for the domain.

I am not sure what else to do.

Any suggestions are greatly appreciated.

Thank you

Sky

Answer : mail bounce error message - The account or domain may not exist, they may be blacklisted, or missing the proper dns entries

You can do MX lookup via:

1 open a command prompt
2. type nslookup and enter
3. type set type=mx and enter
4. type the name of the domain for example chipwebster.com and return

Or you can use web based tools such as:

http://www.mxtoolbox.com/

ok how have you setup the MX record?

For example you should be creating a sub-domain called mail.chipwebster.com and setting the IP to the correct IP of your public interface of the firewall / security applicance

you then change the MX record of the domain chipwebster.com to mail.chipwebster.com and the cost i.e. 10