Question : in DE packets (cisco routers)

Hi all,
 
our customer A is complaining their access is slow via frame-relay, our check-up on the router found increasing number of DE packet(in)...
1)how does this affect our customer A access performance
2)what should we do to overcome this..look at the input/output rate, very low utilization, this customer subscribing 32k CIR.
 
pls help
 
rgds
nazri
 
CustomerA#sh frame-relay pvc
 
PVC Statistics for interface Serial1/3 (Frame Relay DTE)
 
              Active     Inactive      Deleted       Static
  Local          1            0            0            0
  Switched       0            0            0            0
  Unused         0            0            0            0
 
DLCI = 172, DLCI USAGE = LOCAL, PVC STATUS = ACTIVE, INTERFACE = Serial1/3.172
 
  input pkts 19160         output pkts 26984        in bytes 5167257  
  out bytes 5403047        dropped pkts 0           in pkts dropped 0        
  out pkts dropped 0                out bytes dropped 0        
  in FECN pkts 83          in BECN pkts 3           out FECN pkts 0        
  out BECN pkts 0          in DE pkts 575           out DE pkts 0        
  out bcast pkts 1301      out bcast bytes 83264    
  5 minute input rate 9000 bits/sec, 5 packets/sec
  5 minute output rate 6000 bits/sec, 6 packets/sec
  pvc create time 2d14h, last time pvc status changed 01:45:12
CustomerA#sh clock
.07:27:39.737 CTT Wed Nov 5 2003

CustomerA#sh frame-relay pvc
 
PVC Statistics for interface Serial1/3 (Frame Relay DTE)
 
              Active     Inactive      Deleted       Static
  Local          1            0            0            0
  Switched       0            0            0            0
  Unused         0            0            0            0
 
DLCI = 172, DLCI USAGE = LOCAL, PVC STATUS = ACTIVE, INTERFACE = Serial1/3.172
 
  input pkts 19877         output pkts 27901        in bytes 5363785  
  out bytes 5577926        dropped pkts 0           in pkts dropped 0        
  out pkts dropped 0                out bytes dropped 0        
  in FECN pkts 87          in BECN pkts 3           out FECN pkts 0        
  out BECN pkts 0          in DE pkts 635           out DE pkts 0        
  out bcast pkts 1339      out bcast bytes 85696    
  5 minute input rate 4000 bits/sec, 0 packets/sec
  5 minute output rate 0 bits/sec, 0 packets/sec
  pvc create time 2d14h, last time pvc status changed 01:48:08

Answer : in DE packets (cisco routers)

DE is not an issue.  It just means "Discard Eligible" and is like "nice" for packets.

FECN on the other hand means "Forward Explicit Congestion Notification."  It means the incoming data stream is encountering congestion.