Question : I have a nortel option 11 and I'm having trouble forwarding calls to my cell phone.   When some calls me from within the office it forwards no problem, exterernally the get transferred to the operator

When someone calls me from within the office it forwards no problem, externally they get transferred to the operator

Answer : I have a nortel option 11 and I'm having trouble forwarding calls to my cell phone.   When some calls me from within the office it forwards no problem, exterernally the get transferred to the operator

The issue might be in call pilot.  In your user profile there is an allowance for outgoing or long distance calls, and you might be set for no allowance to it.  Otherwise it might be an option that isn't configured within your actual TN.