Question : Automatic Logout from Cisco IP Communicator when PC is disconnected/shutdown

Hello Experts,

one of our customers has Cisco Unified Communications Manager 6.1 using hardware phones and softphones including the Extension Mobility Feature (Logon on different phones). Normally if you are logged in to phone 1 and try to login to phone 2, your session on phone 1 is logged off. This works well.

If you are logged in on softphone 1, then shutdown your computer and try to logon later on phone 2, your session on softphone 1 keeps running.

Problem now is the CTI application. In the moment, where a user is logged on to 2 telephones, the CTI monitores 2 TAPI lines and gets a problem with it.

Is there a possibility to tell CUCM or the telephone to automatically log off the user if there is no network connectivity for lets say 30 seconds?

Answer : Automatic Logout from Cisco IP Communicator when PC is disconnected/shutdown

Hi,

unfortunately there isn't, although you can log all users off after a period of the user being logged in. If you go to system -> service parameters -> the extension mobility service, you can set this behaviour.

On the other hand, I've not seen any problems with CTI applications in this scenario, as usually when you close the IP phone, it doesn't leave you logged in. You can confirm if this is the case using the actively logged in device report on the devices screen.

One other way round this might be to not use extension mobility on softphones but set up an individual softphone for each user.

Thanks,

Chris