A couple things has to happen. On the GW Configuration in the Caller ID DN field enter: 241XXXX. This will send all caller ID calls out as 241-XXXX (whatever you desk extension is - if it is 4 digits). If you also need the area code, then that will go before the 241. You will also need to contact your carrier to make sure they can support the caller ID going out that way. Depending on how it was set up, carriers will overwrite whatever you are sending them & put the main number as the caller id. You need to inform them you want to send out the individual extensions if they can support it.