Question : VPN will not authenticate on PC running BSafeOnline firewall (that is disabled)

I'm trying to help establish a VPN connection to a client's office. He's using the MS standard client that is working fine for me, as are his credentials. The Windows firewall has been turned off. The only additional piece of software he is using is a firewall called BSafeOnline. It's very similar in appearance to Norton security center. The spam, firewall and virus controls are bundled togther. There is no real configuration to allow traffic, only block and while remoted into his PC, we turned the service completely off. Still no luck. I realize this is extremely vague, but I was hoping someone has at least come across BSafeOnline and can offer a little assistance. Their website offered no help at all.

Thanks!

Answer : VPN will not authenticate on PC running BSafeOnline firewall (that is disabled)

Surfboard modems will not block PPTP traffic, but I did some reading and Earthlink's T1 connections require you request PPTP to be opened, so it is possible they do the same with DSL/ADSL connections. Also Earthlink sells VPN services, so they might disable VPN traffic in favor of selling their own services. Just a long shot, if you think of nothing else, it might be worth a call, though I agree, it is probably the BeSafe software.
Good luck.