Question : Call Manager Express phone loop

Hi ,

The 7940 phone that is hooked up on the CME router does not load instead goes in a loop.

configure vlan OK
verify load
downgrade application
copy to bank 1

and then back to configure vlan

How do i solve this issue

thanks.

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Router#show run
Building configuration...
 
Current configuration : 2720 bytes
!
 
!
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname Router
!
boot-start-marker
boot-end-marker
!
!
no aaa new-model
no network-clock-participate slot 1
no network-clock-participate wic 0
ip cef
!
!
no ip dhcp use vrf connected
ip dhcp excluded-address 192.168.0.1 192.168.0.10
!
ip dhcp pool VOICE
   network 192.168.0.0 255.255.255.0
   option 150 ip 192.168.0.3
   default-router 192.168.0.3
!
!
no ip domain lookup
multilink bundle-name authenticated
!
!
!
voice service voip
!
!
!
!
!
!
!
!
!
!
!
!
!
!
application
 global
  service alternate default
 !
!
!
!
!
!
username ugarodaggar  privilege 15 password 0 cisco
archive
 log config
  hidekeys
!
vlan internal allocation policy ascending
!
!
!
!
interface FastEthernet0/0
 no ip address
 duplex auto
 speed auto
!
interface FastEthernet0/0.10
 encapsulation dot1Q 10
 ip address 192.168.0.3 255.255.255.0
!
interface Serial0/0
 no ip address
 shutdown
!
no ip forward-protocol nd
!
ip http server
no ip http secure-server
ip http path flash:
!
!
tftp-server flash:/P00308000500.bin alias P00308000500.bin
tftp-server flash:/P00308000500.loads
tftp-server flash:/P00308000500.sb2 alias P00308000500.sb2
tftp-server flash:/P00308000500.sbn alias P00308000500.sbn
tftp-server flash:/P00308000400.bin
tftp-server flash:/P00308000400.sbn alias P00308000400.sbn
tftp-server flash:/P00308000400.loads
tftp-server flash:/P00308000400.sb2 alias P00308000400.sb2
!
control-plane
!
!
!
voice-port 1/0/0
!
voice-port 1/0/1
!
voice-port 1/1/0
!
voice-port 1/1/1
!
!
!
!
!
dial-peer voice 1 pots
 service mgcpapp
 shutdown
!
dial-peer voice 2 pots
!
!
dial-peer inbound selection sip-trunk
!
telephony-service
 load 7960-7940 P00308000500
 max-ephones 10
 max-dn 10
 ip source-address 192.168.0.3 port 2000
 application telephony-service
 dialplan-pattern 1 10.. extension-length 4
 max-conferences 4 gain -6
 web admin system name ugaro password cisco
 dn-webedit
 time-webedit
 transfer-system full-consult
 create cnf-files version-stamp 7960 
!
!
ephone-dn  1
 number 20001
 name Mike
 application telephony-service
 hold-alert 30 originator
!
!
ephone-dn  2
 number 20002
 name John
 application telephony-service
 hold-alert 30 originator
!
!
ephone-dn  3
 number 20003
 name Scott
 application telephony-service
 hold-alert 30 originator
!
!
ephone  1
 mac-address 0800.8e05.1bbc   
 type 7940
 button  1:2
!
!
!
ephone  2
 mac-address 00800.8e05.39b7
 type 7940
 button  1:1
!
!
!
ephone  3
 mac-address 0009.E89D.072B
 type 7910
 button  1:3
!
!
!
line con 0
line aux 0
line vty 0 4
 login
!
ntp master
!
end

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Answer : Call Manager Express phone loop

You're probably missing a file in flash or don't have the tftp-path defined for a file.

Power down the phone, then login to the router and debug the tftp events with the command 'debug tftp events', then do a 'term mon' to view the realtime debug output on the console. Now power up the and watch the debug messages for a file not found error.

You can also verify these files are in flash.

P00308000500.bin
P00308000500.loads
P00308000500.sb2
P00308000500.sbn