The computer in question is an hour and a half away, in a gated community which requires the client to call my name in to the gate so looking into the 2Wire logs (I really don't see how that is going to help when OE has already reported the error number). As far as starting from scratch, that's the way it was done the first time around. Copying the IAF files was an attempt to fix the problem by putting in proved settings. SMTP port 587 (not 567 as previously reported) was recommended on a half dozen forums but since it didn't work, it's a moot point. Port 25 is definitely blocked by AT&T as an antispam measure, but I have also used port 2525 in the past which got around the problem. I haven't tried that yet but will when I go out to the customer's home on Thursday. In the meantime I'm going to need as much technical "ammunition" as I can get before I make the long drive. All suggestions are welcome in the meantime.