Question : Internet Speed Issues - Any ideas?

Hello folks,

I do a bit of work on the side and I visited a house yesterday which has been having on going issues with their setup and I'm hoping someone may have some ideas regarding an issue I'm seeing with their internet connection.

The Setup is as follows:

2 x PCs
1 x Netgear DG834Gv4 Router
2 x Netgear WG111v2 USB Wireless Adaptors

ISP is AOL.

Router interface reports an internet downstream connection speed of 5.6mbps.

Speed tests on various websites return download speeds anything from just 200kbps-1000kbps. I appreciate there is fluctuation in speeds due to various factors, but with a 5.6mbps connection I would hope to see download speeds of at least 3mbps??

The longer the PC is used, the slower the speed gets. I attempted to download the Firefox setup.exe and download speeds gradually dropped to as low as under 1kb/sec (ONE!)

All PCs are bang up to date in terms of Anti Virus, Windows Updates, etc

Virus scans have been run on both machines and are all clear.

Various SpyWare programs, such as Spybot, Ad-Aware, Spyware Doctor have been run and items removed accordingly.

Drivers have been replaced.

Router has been restored to factory settings and setup again.

I tried my laptop, both on wireless and wired and I see the same issues.

I've tried the original AOL modem and connected with an Ethernet Cable, same results.

So it's not the PCs, it's not the USB Adaptors and it's not the Router!

The line has been tested by BT, they say it's fine.

The only thing to replace is the Microfilter, which they will do today.

In the meantime, has anyone see this type of issue before. I'm running out of ideas!!!!

Thanks very much

Answer : Internet Speed Issues - Any ideas?

First of all: check the above. I agree with Brianheck there may be transmission on the pc(s) you don't see.
Try with one PC leaving the other off.  If no luck, try the other.
If both PC's fail, and there is no good traffic, there is a problem woth your line.

Still no fix? The next stap is to reset your router to the factory defaults and reconfigure it. This way you are certain it has been configures correct.
 
If all fails:

The router displays your profile I Guess you have a 5600K/512K profile.
The router reads your profile, it does not measure it.

It can happen you got noise on the line. This makes the fact every dataframe has to be sent multiple times before it got transmitted.
Lowering the linespeed to eg. 3Mbit may solve this.
I 've seen this many times before.

In no case you could solve this issue by yourself. It should be done by the ISP.

One thing you can do: be sure the in house cabling is ok.