Question : Outlook Freezing

once client receives and click on below message outlook freezes.. running exchange 2000/outlook 2002


Subject: Your mailbox is over its size limit

Your mailbox has exceeded one or more size limits set by your administrator.
Your mailbox size is 116515 KB.
Mailbox size limits:
        You will receive a warning when your mailbox reaches 100000 KB.You may not be able to send or receive new mail until you reduce your mailbox size.
To make more space available, delete any items that you are no longer using or move them to your personal folder file (.pst).
Items in all of your mailbox folders including the Deleted Items and Sent Items folders count against your size limit.
You must empty the Deleted Items folder after deleting items or the space will not be freed.
See client Help for more information.

Answer : Outlook Freezing

First and foremost, go increase the user's mailbox size to give them some room to work with.

Next, go delete messages from their deleted and sent items folders (or archive them if they don't want to lose them), then try clicking on the message and let me know if it still freezes and we'll go from there.