Question : Why phone is working not DSL?

I just moved into my new place. Phone line is working (With Bell), but my DSL is not working (With other provider). I called my ISP, they told me I have to call Bell to fix the problem.... What will be the problem? My phone is working, only thing I can think of is the DSLAM at central office... why they need to send Bell tech to my place?

Note: DSL status light is not even on at all.

Answer : Why phone is working not DSL?

Under normal conditions, an ISP can 'see' the modem from their offices and can track down the problem.   Regardless, and I manage almost 50 different remote locations, 20% of them DSL, they usually want to send a tech out to the location to verify that the modem is inoperable..  Occasionally, I can just get them to send me out a new modem if I think that is the problem...   Chances are you are right and the problem is at the CO, but they send them out anyway..  I know that ATT here in the midwest knows how to WASTE valuable resources and money..

I would not waste your time arguing with them...  :)

FE