All you need for the transfer of ownership is the original owners first name and last. I know a legal way(kinda of a loop hole i discovered) to get it from dell but I don't want to post the loophole as it may be used for ill intentions(mainly stolen systems), please check my profile for my email address. Again the info I have is not illegal but there are people who would use it for purposes other than what I intended for. Your chat with Dell verified to me it hasn't been reported as stolen or your contact with them would have gone differently.