Question : Internet connection problem

Using XP and trying to connect to internet using Firefox or IE, and always returns message that server not found or cannot open this page. Yahoo Messenger will connect, so it appears that NIC is working ok. Tracert works, and can ping to the router.

System is part of a home network, using a Netgear 614 router, and a connection to a DLink 4 port switch with three pcs on it. The offending device is hooked on the DLink, but other pcs are working, and as mentioned later, when a fresh copy of XP isloaded on test drive, the pc connection works great.

Have tried alternate nic, no change. Loaded XP on a  test drive and it works ok with totally clean install, so problem is apparently in software which is currently loaded on system. I just do not have the expertise to track it down. Reinstalling software is last resort, would rather find problem and clean it up.

I have done a virus scan and a malware scan and cleaned all the reported spyware, trojans etc from the system. Have done a System Mechanic registry scan and reg is clean. Help, help

Answer : Internet connection problem

I would reccomend uninstalling Norton. Someone may have blocked your browsers.

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

That will allow you to uninstall a corrupted Norton install. Good luck!