I want to test agent account in Asterisk, AFAIK, I need to create an user account as usual, for example 1111 in SIP.conf. then, I open the agents.conf and add a line such as: agent => 1111, 5096, Name of Agent. After that, I can use this account 1111 to login to the Asterisk through softphone and this account at this time is an agent account. Please correct me if I'm wrong! Thank you very much!
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