Question : Netgear FVX538 Client VPN cannot connect

After having followed the netgear instructions to the letter, several times, i still cannot establish a client VPN connection using the netgear VPN client to my FVX538.

the log for the client is like this:

11-17: 18:19:23.797 My Connections\office - Initiating IKE Phase 1 (IP ADDR=nnn.nnn.nnn.nnn)
11-17: 18:19:23.984 My Connections\office - SENDING>>>> ISAKMP OAK AG (SA, KE, NON, ID, VID 6x)
11-17: 18:19:38.984 My Connections\office - message not received! Retransmitting!
11-17: 18:19:38.984 My Connections\office - SENDING>>>> ISAKMP OAK AG (Retransmission)
11-17: 18:19:53.984 My Connections\office - message not received! Retransmitting!
11-17: 18:19:53.984 My Connections\office - SENDING>>>> ISAKMP OAK AG (Retransmission)
11-17: 18:20:09.983 My Connections\office - message not received! Retransmitting!
11-17: 18:20:09.983 My Connections\office - SENDING>>>> ISAKMP OAK AG (Retransmission)
11-17: 18:20:24.983 My Connections\office - Exceeded 3 IKE SA negotiation attempts

and for the FVX538:

2006-11-17 18:19:22: ERROR:  Could not find configuration for nnn.nnn.nnn.nnn[500]
2006-11-17 18:19:37: ERROR:  Could not find configuration for nnn.nnn.nnn.nnn[500]
2006-11-17 18:19:52: ERROR:  Could not find configuration for nnn.nnn.nnn.nnn[500]
2006-11-17 18:20:08: ERROR:  Could not find configuration for nnn.nnn.nnn.nnn[500]


I have spotted several people across various fora on the net with the same problem. no-one has managed to solve it. Can you?!

Answer : Netgear FVX538 Client VPN cannot connect

Netgear Tech Supp have provided me with a working vpn profile file. thanks to everyone else here who helped.