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Question : Transferred calls go directly to voicemail
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We have a CCM 4.2(3) and Unity4.1(1). This only happens to a newly created extension. The number can be called directly with no problem. When the office is called and a greeting is heard and then the extension is dialed, the call goes directly to voicemail. There is no forwarding (that I can find) set up for the extension and any other extension dialed will transfer properly.
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Answer : Transferred calls go directly to voicemail
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Ok, under the subscriber in unity, check call transfer and see if it set to "yes, ring subcribers ext" and make sure the correct extention is listed.
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