Question : Authenticating user

I have a remote user with a laptop that is joined to our domain but he cannot login into the laptop using his credentials as that laptop had never been logged into with his credentials. He was able to log in using a previous users credentials and then VPN into our network and add his user under user-accounts in control panel with no problems but when he logged out and back in with his credentials he still had no luck. How can I get him authenticated on our network remotely?

Answer : Authenticating user

Since he has never logged in to the computer he does not have any cached cradentials on the the laptop to authenticat against.

your only option is to establish a connection to your network for him to authenticate against. Some VPN clients have the option to connect prior to login, but you might have to get the laptop back inhouse to log him in.