Question : Email Body displays extra characters

Dear all,

I have a user who is using Nokia E63 to send emails, but end up having '=20' in some of the lines. The pattern for this =20 is quite random.

The below sentece in the email body for e.g,

Dear xxxxx=20

We sent the original invitation letter for entering xxxx=20 by DHL No. xxxxxx directly to Mr. John.

Regards,
xxxxxx


Another e.g:

Dear xxxxx,
=20
xxxxxxxxxxxxx.
xxxxxxxxxxxxx
xxxxxxxxxxxxxx
=20
xxxxxxxxxxxxxxxxxx.
=20
xxxxxxxxxxxxxxxxxx.
=20
Regards,
=20
xxxxxx

These examples are in plain text, and I am using Outlook 2007 to view. Personally I don't think there are any viewing or encoding problem with my outlook.

Any help will be greatly appreciated!

Answer : Email Body displays extra characters

This should only be seen when the mime type/transfer encoding is either ignored (by receiver) or misplaced (by sender).
So it depends on the mailers involved..., if you post process the message yourself (raw format, you need to take into account the Transfer-encoding).
You can check in the raw message text, in the header there should be a mime header like.

Content-Type: text/html;
        charset="ISO-8859-1"
Content-Transfer-Encoding: quoted-printable

or:
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

There might also be Content-Type: multipart/mixed somewhere with separators if the message has attachments. (or both a text and a html part)

When content then has a line ending in '=' the output will continue the the remainder of next input lines, =20 is ' ' (space_, =3d is '=', etc.)