Just want to make sure you are getting all necessary information.
> IP address
>Subnet
>Gate way
>DNS 1
>DNS 2
then try ping to you're gateway to make sure its working, then you can ping to some outside dns server ip.
try ping to following google dns::
64.233.169.99
64.233.169.104
then try ping google.com.
let me know what comes back.