Question : Can't add a DN to a CTI route point on Call manager due to....

Hello,

I'm trying to add a DN to a CTI route point which routes to Unity directly. This allows me to have a voicemail box be reachable that is not tied to a phone. So I can dial XXXX and leave a message for this person directly. The reason we have this setup is because 2 people share a phone and we have a call handler on the phone extension to route messages to person 1 or person 2 by pushing 1 or 2 if know one picks up the phone. The caller then obviously can leave the private message for person 1 or person 2 depending on who they wanted to talk to. I have the CTI route point up and running, and it works for 2 DNs that are set up on it. I'm adding a 3rd and 4th DN to this route point.
The error message I receive says:
"Add failed. Sum of device's line appearance values for maxNumCalls exceed device limitation". On the Multiple Call/Call Waiting Settings on Device ROUTE_TO_VM section(the name I gave the CTI ROUTE POINT) I keep changing the Max number of calls to 1 and busy trigger to 1 to see if this resolves it but it does not. I had to do this on the other DNs tied to this route point and that fixed the issue. This time it will not let me.
Any ideas?

Answer : Can't add a DN to a CTI route point on Call manager due to....

Maybe configure another CTI route point and add the other 2 DNs to this one.  You know how say a 7960 phones has different profiles.  You can make it a 2 line phone - a 4 phone line phone etc.. You can only add DNs to the phone if it has room for it according to its profile.  Perhaps the profile for the CTI is 2 DNs.