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Question : Exchange 2003
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Hi Experts:
I have a problem in my exchange server it happens when the server starts , and gives me an exchange error window says: ( COM Surrogate encountered aproblem and need to close)and when i opend the event viewer in the application report i found this error
The system has called a custom component and that component has failed and generated an exception. This indicates a problem with the custom component. Notify the developer of this component that a failure has occurred and provide them with the information below.
Component Prog ID:
Server Application ID: {15EB5D91-7AD1-4C2F-80C4-8EBFA308E7E9}
Server Application Instance ID:
{7C4C8B67-4ABC-4D54-9268-6DA91A134A7B}
Server Application Name: GSH User Junk Folder Router
The serious nature of this error has caused the process to terminate.
Exception: C0000005
Address: 0x00752072
Call Stack:
SpamRouter!DllUnregisterServer + 0xef5
SpamRouter!DllUnregisterServer + 0xb85
RPCRT4!NdrServerInitialize + 0x462
RPCRT4!NdrStubCall2 + 0x217
RPCRT4!CStdStubBuffer_Invoke + 0x82
ole32!WdtpInterfacePointer_UserMarshal + 0x13fa
ole32!WdtpInterfacePointer_UserMarshal + 0x13ad
ole32!ProgIDFromCLSID + 0x1fd3
ole32!ProgIDFromCLSID + 0x1dd1
ole32!DcomChannelSetHResult + 0x851
ole32!WdtpInterfacePointer_UserMarshal + 0x12db
ole32!WdtpInterfacePointer_UserMarshal + 0x116c
ole32!WdtpInterfacePointer_UserMarshal + 0x15ec
ole32!DcomChannelSetHResult + 0x7ca
ole32!DcomChannelSetHResult + 0x5ee
USER32!EnableMenuItem + 0x4cd4
USER32!EnableMenuItem + 0x4da1
USER32!GetWindowLongW + 0x183
USER32!DispatchMessageW + 0xf
COMSVCS!CoCreateActivity + 0x572a
COMSVCS!CoCreateActivity + 0x5657
COMSVCS!CoCreateActivity + 0x5ff0
COMSVCS!CoCreateActivity + 0x643c
msvcrt!_endthreadex + 0xa3
kernel32!GetModuleFileNameA + 0xeb
For more information, see Help and Support Center at
and also gaves me this in the event viewer
Faulting application dllhost.exe, version 5.2.3790.0, faulting module SpamRouter.dll, version 6.0.616.0, fault address 0x00002072.
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Answer : Exchange 2003
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According to this it looks as though you are running a third party package McAffe GroupShield for Exchange. This is whats is failing and causing the rest of your issues. Off the top of my head i'd say give McAffe a call if you have support with them. If not re-install the product as it looks to be somewhat upset obviously. If you need the Exchange server back up asap you could just remove it and see how that helps!!
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